Support and Service
We believe that purchasing an instrument is just the beginning of a long-term partnership. Our comprehensive Support and Service program is designed to ensure the longevity, reliability, and optimal performance of your analytical equipment throughout its entire lifecycle. Our dedicated team of certified engineers and application specialists provides expert services for a wide range of analytical instruments, from differential scanning calorimeters (DSC) to spectrometers and chromatographs.
Our Core Service Pillars
- Technical Support & User Consultations
Our expert support doesn’t end after installation. We offer ongoing technical assistance to help you get the most out of your equipment.
Expert Hotline & Remote Support: Get immediate help from our application specialists for operational questions, software troubleshooting, and data interpretation.
Method Development & Optimization: Our specialists assist in developing, validating, and optimizing analytical methods tailored to your specific samples and research goals.
On-site & Online Training: We provide comprehensive training for your staff, from basic operation to advanced techniques, ensuring safe and efficient use of the instruments. - Repair & Maintenance Services
We ensure your instruments operate with precision and minimal downtime through a full spectrum of maintenance solutions.
Warranty Service: All repairs and parts replacements during the warranty period are performed by our certified engineers in accordance with the manufacturer’s specifications at no additional cost.
Post-Warranty Repair & Calibration: After the warranty expires, we offer cost-effective repair services, preventative maintenance, and full instrument calibration to restore and verify factory-level performance.
Emergency On-Site Service: For critical failures, we can arrange prompt visits by our engineers to diagnose and resolve issues directly in your laboratory. - Supply of Consumables & Spare Parts
Maximize uptime and ensure reproducible results with genuine, high-quality components.
Original Parts & Certified Consumables: We supply a full range of original manufacturer parts (sensors, seals, filaments) and certified consumables (columns, liners, standards) to guarantee compatibility and performance.
Ready Inventory & Fast Delivery: Our warehouse maintains stocks of the most frequently needed items to ensure quick delivery and minimize your instrument’s idle time.
Custom Kits & Predictive Supply: We can assemble convenient maintenance kits for your specific instrument model and help plan consumable needs based on your usage patterns. - Equipment Certification & Validation Support
We provide services to help you meet strict industry and regulatory standards.
Installation & Operational Qualification (IQ/OQ): We perform and document necessary qualification protocols.
Assistance with Regulatory Compliance: Our team offers consultation support for maintaining compliance with standards such as GLP, GMP, ISO, and others relevant to your industry.
Transparent Pricing & Service Contracts: We offer flexible service plans and clear, upfront pricing for all repairs and maintenance work.
Single Point of Contact: You deal directly with our experienced team, ensuring clear communication and accountability.
Our Goal: To be a reliable partner that protects your investment and empowers your research, quality control, and production processes.
Contact our Service Department today to discuss your needs, request a quote, or schedule maintenance.